# ember-tech

> Public Help Center articles for ember-tech.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is the Ember Baby Bottle System?](https://support.ember.com/en-US/what-is-the-ember-baby-bottle-system-1743067.md): Ember is excited to welcome the world's first self heating Baby Bottle System! The Ember Baby Bottle System will heat breast milk or formula to body temp in 5 min or less.* It can be used on the go or at home!. Highlights include:. *5 minutes or less
- [What is included in the Ember Baby Bottle System?](https://support.ember.com/en-US/what-is-included-in-the-ember-baby-bottle-system-1743069.md): The following is included in the baby bottle kit:
- [What does each LED mean on the Smart Warming Puck?](https://support.ember.com/en-US/what-does-each-led-mean-on-the-smart-warming-puck-1743070.md): There are several LEDs that will display to indicate what the puck is doing. This article outlines what each LED means on the Smart Warming Puck.White LED Visible: Puck is on. Blue LED flashes: ready to pair (to enter pair mode when pairing the puck,
- [Cleaning Best Practices for Ember Baby Bottle](https://support.ember.com/en-US/cleaning-best-practices-for-ember-baby-bottle-1743071.md): Baby Bottle, Nipples, and Collars. Sanitize the disassembled parts of the baby bottle in one of the following ways:In boiling water1. Place parts in a saucepan of sufficient capacity to cover all parts.2. Fill with cold water until the parts are well
- [How long does the Ember Baby Bottle take to heat?](https://support.ember.com/en-US/how-long-does-the-ember-baby-bottle-take-to-heat-1743078.md): The Baby Bottle puck can heat the contents of the 6oz bottle in 5 min or less*. If puck is plugged in:. - the first 2 heat cycles will be in 5 min or less. - After that, the puck requires a 30-60 min rest. However, during the rest, the bottle can sti
- [How do I pair my Ember Baby Bottle?](https://support.ember.com/en-US/how-do-i-pair-my-ember-baby-bottle-1743119.md): Pairing to the Ember Baby Bottle App allows access to several key features of the Ember Baby Bottle System. To pair your new Baby Bottle System, please follow the following steps. From here, you can begin heating a bottle right away or check out some
- [How do I add events (such as feeding/weight)?](https://support.ember.com/en-US/how-do-i-add-events-(such-as-feedingweight)-1743120.md): To begin tracking feedings as well as your baby's weight, start by creating a baby profile in the App!. In the Baby Profile you can add information like the baby's name, birthday, and a photo. *Note, adding this information is optional. From here, cl
- [Do I have to pair the Ember Baby Bottle in order to use it?](https://support.ember.com/en-US/do-i-have-to-pair-the-ember-baby-bottle-in-order-to-use-it-1743121.md): No, the Ember Baby Bottle System can be used without the Ember App! However, using the baby bottle app allows access to additional features such as adding in feeding and weight events.
- [Can multiple people be paired to the same puck?](https://support.ember.com/en-US/can-multiple-people-be-paired-to-the-same-puck-1743122.md): The Ember App is built to have one log in, one user and one password. We hope to have a multiple-user feature in the near future! For now, our recommendation is sharing a log in with those that may also need access to the baby bottle App (ex. family
- [What are the features of the Ember Baby Bottle App?](https://support.ember.com/en-US/what-are-the-features-of-the-ember-baby-bottle-app-1743146.md): The Ember Baby Bottle App has several features to help make each feeding easier!With the Ember Baby Bottle App, you'll have more visibility to the heating progress and will be notified as soon as the breastmilk or formula is at body temp. Users can a
- [How can I review past feeding and weight events?](https://support.ember.com/en-US/how-can-i-review-past-feeding-and-weight-events-1743206.md): To review past feeding and weight events, tap the “Stats” icon in the lower navigation bar. This is where you can access your baby profile and see past data entered. To add a new baby or select another baby profile click on your child’s name and sele
- [How do I add a new weight for the Baby in the App?](https://support.ember.com/en-US/how-do-i-add-a-new-weight-for-the-baby-in-the-app-1743283.md): To add a new weight in the Ember Baby Bottle App, select the weight by sliding the tick marks from left to right. Add the date your child was weighed and click “SAVE.”
- [How do I enter a Breast Feeding Event in the App?](https://support.ember.com/en-US/how-do-i-enter-a-breast-feeding-event-in-the-app-1743301.md): To enter a breastfeeding event in the Ember Baby Bottle App, you can input the amount of time spent feeding on either breast using the drop downs. If you prefer to use a timer to log this, press the play button on the side you are using. If switching
- [How do I enter a Bottle Feeding Event in the App?](https://support.ember.com/en-US/how-do-i-enter-a-bottle-feeding-event-in-the-app-1743302.md): To enter a bottle feeding event select the amount your child drank by sliding the tick marks from left to right. Once you select the desired ounce, choose a milk type from the drop down. If the milk type desired is not available choose “Other.” Next
- [Why does my App show 'No Liquid Detected'?](https://support.ember.com/en-US/why-does-my-app-show-no-liquid-detected-1743303.md): The App may show 'No Liquid Detected' if there is no liquid in the bottle. In order to start heating, the baby bottle must be filled with breastmilk, formula, or water. Then place the bottle on the smart warming puck.
- [Why does my App show 'No Bottle Detected'?](https://support.ember.com/en-US/why-does-my-app-show-no-bottle-detected-1743304.md): The App may indicate 'No Bottle Detected.' The Baby Bottle has to be placed on the smart warming puck in order to be detected. Please ensure the bottle is placed on the smart warming puck and both are on a flat surface.
- [Troubleshooting Connectivity Issues with the Baby Bottle App](https://support.ember.com/en-US/troubleshooting-connectivity-issues-with-the-baby-bottle-app-1743305.md): Follow these instructions if your having trouble connecting to the Smart Warming PuckThe Smart Warming Puck connects to your device via Bluetooth. If you are experiencing issues connecting to your device please follow the steps below.
- [Is there bluetooth in the bottle?](https://support.ember.com/en-US/is-there-bluetooth-in-the-bottle-1743307.md): No, there is not bluetooth in the bottle. The Ember Baby Bottle is completely unpowered once removed from the Smart Warming puck
- [How long does the bottle stay warm while on the puck?](https://support.ember.com/en-US/how-long-does-the-bottle-stay-warm-while-on-the-puck-1743308.md): The bottle can maintain body temp for about 30 minutes while on the smart warming puck. *Please use or discard liquid within an hour of heating
- [My puck is flashing 5 red lights, what does this mean?](https://support.ember.com/en-US/my-puck-is-flashing-5-red-lights-what-does-this-mean-1743309.md): *WARNING!!! Do not give the baby/toddler liquid that is hotter than body temperature. We recommend always checking the temperature by dabbing a small amount of liquid on your hand prior to giving to the baby. If the liquid in the bottle is hotter tha
- [My puck is flashing 3 purple lights, what does this mean?](https://support.ember.com/en-US/my-puck-is-flashing-3-purple-lights-what-does-this-mean-1743310.md): When the puck flashes 3 purple lights, this is indicating a communication error. Please remove the bottle from the puck to clear the error (this should clear in 10-15 seconds). - If the error does not clear by removing the bottle, this may be an indi
- [Can the Ember Baby Bottle go in the freezer?](https://support.ember.com/en-US/can-the-ember-baby-bottle-go-in-the-freezer-1743311.md): No, we do not recommend putting any part of the Ember Baby Bottle System in the freezer
- [Is the Ember Baby Bottle Dishwasher Safe?](https://support.ember.com/en-US/is-the-ember-baby-bottle-dishwasher-safe-1743313.md): No, all pieces of the Baby Bottle System are not dishwasher safe. This article outlines what pieces are dishwasher safe and hand wash only. The following pieces of the Ember Baby Bottle Kit are dishwasher safe (top rack only). - Ember Baby Bottle End
- [Do I need to power off the Smart Warming Puck between uses?](https://support.ember.com/en-US/do-i-need-to-power-off-the-smart-warming-puck-between-uses-1743314.md): The Smart Warming Puck does not need to be powered off between uses.When not plugged in, the puck will automatically power off after a few minutes once the bottle is removed from the puck.When plugged into a working outlet, the puck will not turn off
- [How long does the Insulating Thermal Dome keep milk cool?](https://support.ember.com/en-US/how-long-does-the-insulating-thermal-dome-keep-milk-cool-1743389.md): The Insulating Thermal Dome can keep milk cool at home or on-the-go for up to 4 hours.*. *Duration may vary depending on the individual's environment, milk/formula type, and usage. Milk and formula guidelines vary. Safe storage time for formula may b
- [Is the Ember Baby Bottle BPA Free?](https://support.ember.com/en-US/is-the-ember-baby-bottle-bpa-free-1743440.md): All bottle parts that come into contact with milk or formula are made from BPA free materials and are food safe.
- [Can I change the set temperature of the Baby Bottle?](https://support.ember.com/en-US/can-i-change-the-set-temperature-of-the-baby-bottle-1743481.md): No, the baby bottle is automatically set to body temperature and cannot be adjusted.
- [Can I heat the Ember baby bottle from anywhere?](https://support.ember.com/en-US/can-i-heat-the-ember-baby-bottle-from-anywhere-1743492.md): Almost! We recommend ensuring the puck and bottle are on a flat, stable surface before heating. Please also ensure the puck is fully charged before taking it on the go.
- [How long does the puck's battery last on the go?](https://support.ember.com/en-US/how-long-does-the-pucks-battery-last-on-the-go-1743523.md): From a full battery, the smart warming puck can heat up to two 6oz bottles without being plugged into an outlet.
- [How long does it take to charge the smart warming puck?](https://support.ember.com/en-US/how-long-does-it-take-to-charge-the-smart-warming-puck-1743524.md): The smart warming puck will take about 2 hours to charge fully from an empty battery.
- [What is the source of growth charts and percentiles in the App?](https://support.ember.com/en-US/what-is-the-source-of-growth-charts-and-percentiles-in-the-app-1743525.md): he Ember Baby growth charts and percentiles use the CDC growth charts. These growth charts and percentiles should not be used as medical advice. Please consult your child's health care provider if you have any questions or concerns about your child's
- [How do I pair my Travel Mug 2+ with Apple Find My?](https://support.ember.com/en-US/how-do-i-pair-my-travel-mug-2+-with-apple-find-my-1757429.md): The Apple Find My network provides an easy, secure way to locate compatible personal items on a map using the Find My app on your iPhone, iPad, iPod touch, or Mac. To activate Find My on your Travel Mug 2+
- [Travel Mug²: How to Pair](https://support.ember.com/en-US/travel-mug%C2%B2-how-to-pair-1757430.md): The following steps will walk you through pairing your new Ember to ensure a secure connection. Please note the Ember is also fully functional without the Ember App and the temperature can be adjusted on the Travel Mug itself!1. Please download the E
- [Travel Mug²: What's New?](https://support.ember.com/en-US/travel-mug%C2%B2-whats-new-1757432.md): Attached are some new features of the Travel Mug²!. Battery Life: The Travel Mug² has a battery life of up to 3 hours, a full hour longer than the original Travel Mug! Please note this battery life can vary dramatically depending on a few factors (fo
- [Travel Mug² : What comes with my Travel Mug² ?](https://support.ember.com/en-US/travel-mug%C2%B2--what-comes-with-my-travel-mug%C2%B2-1757433.md): The Travel Mug² includes:
- [Travel Mug²: How to Power ON and OFF](https://support.ember.com/en-US/travel-mug%C2%B2-how-to-power-on-and-off-1757435.md): To power ON the Travel Mug², press the power button on the bottom of the mug once. The Travel Mug² will display "HELLO" to indicate it is powering on.To power OFF the Travel Mug², press the power button on the bottom of the mug for 2 seconds until it
- [Travel Mug²: Tech Specs](https://support.ember.com/en-US/travel-mug%C2%B2-tech-specs-1757436.md): The Travel Mug² sits at 200 mm tall. The top opening of the Ember is 80mm while the base diameter is 70mm. It weighs approximately 15.2 oz (431.5 g). Capacity: 12 fluid ounces/350mL
- [Travel Mug²: Display Index](https://support.ember.com/en-US/travel-mug%C2%B2-display-index-1757438.md): The Ember Travel Mug²'s hidden-till-lit display is an LED-lit display that will let you know what your Ember is doing. Here is some information you may see on your mug while in use. Tap Display Interactions:
- [Travel Mug²: How to Reset](https://support.ember.com/en-US/travel-mug%C2%B2-how-to-reset-1757439.md): To Reset the Travel Mug², press and hold the power button for 7 seconds. Once the Travel Mug² displays "RESET", release the power button. The Travel Mug² will power off and the display will then say "HELLO."
- [Travel Mug²: Can I put my Travel Mug² in the Microwave?](https://support.ember.com/en-US/travel-mug%C2%B2-can-i-put-my-travel-mug%C2%B2-in-the-microwave-1757440.md): ⚠️ Do Not Microwave Your Ember Mug ⚠️. The Travel Mug is an electronic device and should never be placed in a microwave. As with all electronics and metals, microwaving may cause fire, serious damage, or personal injury. Microwaving your Travel Mug o
- [Travel Mug²: Can I use it without pairing to a phone?](https://support.ember.com/en-US/travel-mug%C2%B2-can-i-use-it-without-pairing-to-a-phone-1757441.md): Yes! The Travel Mug² is fully functional without pairing to a mobile device. The Ember will come with a default set temp of 135°F. You can then change your set temperature by simply pressing the Ember logo twice to reveal the temperature slider. Then
- [Travel Mug²: Is My Ember Safe to Leave on the Charger?](https://support.ember.com/en-US/travel-mug%C2%B2-is-my-ember-safe-to-leave-on-the-charger-1757442.md): The Travel Mug² is 100% safe to keep on the charger when you are not using it. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. The Travel Mug² has maintenance charging, which means that if t
- [Travel Mug²: How long can I expect the battery will last?](https://support.ember.com/en-US/travel-mug%C2%B2-how-long-can-i-expect-the-battery-will-last-1757444.md): When using the Travel Mug², you can expect a battery life of about 3 hours when in use without the charging coaster at a target temperature of about 135°F. Battery life will vary depending on pour temperature, ambient temperature, desired temperature
- [Travel Mug²: What is the temperature range?](https://support.ember.com/en-US/travel-mug%C2%B2-what-is-the-temperature-range-1757445.md): The Ember Travel Mug² allows precision temperature control between 120°F (50°C) and 145°F (62.5°C), covering a full range of preferred hot beverage drinking temperatures.
- [Travel Mug²: How to Adjust the Set Temperature](https://support.ember.com/en-US/travel-mug%C2%B2-how-to-adjust-the-set-temperature-1757446.md): The Travel Mug² has two ways the temperature can be adjusted. The temperature can be adjusted within the Ember App or on the mug itself. To adjust the set temperature on the Travel Mug itself, press the Ember logo twice to reveal the temperature slid
- [Travel Mug²: Is my Ember Dishwasher Safe?](https://support.ember.com/en-US/travel-mug%C2%B2-is-my-ember-dishwasher-safe-1757447.md): The Travel Mug² body is hand wash only but the lid is dishwasher safe! To hand wash, we recommend using a soft sponge or bottle brush as the best tool for keeping your Travel Mug² clean.
- [Does the car charger work with both generations of the Travel Mug?](https://support.ember.com/en-US/does-the-car-charger-work-with-both-generations-of-the-travel-mug-1757448.md): Yes, the car charger works with the first generation and second generation Travel Mug. It is not compatible with the Ember Ceramic Mugs or Metallic collection.
- [What do the lights mean on the car charger?](https://support.ember.com/en-US/what-do-the-lights-mean-on-the-car-charger-1757449.md): Once plugged in, the car charger will show a white LED to indicate it is properly powered on. While charging your mug, the car charger will show a pulsing red light. This light will turn green when your mug is fully charged.
- [How long does it take to charge the Ember fully in the car charger?](https://support.ember.com/en-US/how-long-does-it-take-to-charge-the-ember-fully-in-the-car-charger-1757450.md): The car charger will function just like the standard Ember charging coaster. It takes about 3 hours to charge the Travel Mug² fully. Please ensure the Ember is empty in order to charge fully.
- [Can you keep the Ember on the car charger with hot liquids inside?](https://support.ember.com/en-US/can-you-keep-the-ember-on-the-car-charger-with-hot-liquids-inside-1757451.md): Yes, you can keep the Travel Mug on the car charger while there are liquids in the mug. While on the car charger with hot liquids inside, the Ember will not charge the battery. Instead it will maintain the current battery level while it maintains the
- [Ember Cup (6oz): What is the Expected Battery Life](https://support.ember.com/en-US/ember-cup-(6oz)-what-is-the-expected-battery-life-1757453.md): The expected battery life of the 6oz Ember Cup is about 90 min without the charging coaster at a target temperature of 135°F (57°C). *Please note, battery life for Ember Cup can vary dramatically depending on a few factors such as pour temperature (w
- [Ember Mug: Color Light Index](https://support.ember.com/en-US/ember-mug-color-light-index-1757455.md): Attached you'll find a list of what each LED color means if displayed on the Ember Mug. Color Light Index. SOLID RED - Ember has low battery and will be unable to maintain the set temperature. PULSING RED - Ember is charging on the plugged in chargin
- [Ember Mug: How to Pair](https://support.ember.com/en-US/ember-mug-how-to-pair-1757457.md): The following steps will show you how to pair the Ember Mug and Ember Cup. Before pairing, please confirm your mobile device is compatible here. Please note, the Ember is also functional without the Ember App. In this case, it will maintain a default
- [Ember Mug: Quick Start Guide](https://support.ember.com/en-US/ember-mug-quick-start-guide-1757459.md): Meet the Ember Mug and Ember Mug². How to Power On:. Next Steps:. Enjoy!
- [Ember Mug: How to power ON and OFF](https://support.ember.com/en-US/ember-mug-how-to-power-on-and-off-1757461.md): Power ON - Press the power button located on the bottom of the Ember Mug or Ember Mug². You will see the LED illuminate a white light. Power OFF - Press and hold the power button for 3 seconds until the LED dims to an OFF state. *Note: To make sure t
- [Ember Cup (6oz): Tech Specs](https://support.ember.com/en-US/ember-cup-(6oz)-tech-specs-1757462.md): Capacity of Ember: 6 fl oz (178ml). Weight: 11.5 oz (326g)
- [Ember Mug²: What's New?](https://support.ember.com/en-US/ember-mug%C2%B2-whats-new-1757465.md): We've had great feedback with our first generation of the Ember Mug and our biggest takeaway is that our loyal customers want more battery life! You’ve asked, and we’ve listened! We’ve increased the battery life up to 90 minutes (10 oz) or 80 minutes
- [Ember Mug: What comes with my Ember?](https://support.ember.com/en-US/ember-mug-what-comes-with-my-ember-1757466.md)
- [Ember Mug: Care and Maintenance](https://support.ember.com/en-US/ember-mug-care-and-maintenance-1757476.md): Hand wash your mug with warm, soapy water and a soft sponge. After washing, dry your mug off completely before placing on the charger by either hand drying or allowing it to air dry. (Placing a wet mug on the charging coaster can lead to corrosion of
- [Ember Mug: Not staying connected](https://support.ember.com/en-US/ember-mug-not-staying-connected-1757479.md): If the Ember is disconnecting from Ember App, the following steps can ensure a secure connection. We also want to assure you the Ember is functional if it disconnects from the Ember App. In this case, it will remember the preferred temperature and co
- [Ember Mug: How to reset](https://support.ember.com/en-US/ember-mug-how-to-reset-1757480.md): There are a few reasons we may suggest resetting the Ember. If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. Typically, this will recalibrate any data that may be causing the issue.To res
- [Ember Mug: Ember will not turn on or charge](https://support.ember.com/en-US/ember-mug-ember-will-not-turn-on-or-charge-1757524.md): When the Ember is not turning on or charging, there are a few steps you can try:If the Ember is showing a solid red light, let's check the charging coaster. The pins on the coaster should be able to spring back up and remain at even heights. If one o
- [Ember Mug: How to Re-Pair my Ember?](https://support.ember.com/en-US/ember-mug-how-to-re-pair-my-ember-1757525.md): If your Ember continues to disconnect or is unable to reconnect with your mobile device, there are a few quick steps that can be taken to allow a successful re-pairing and/or re-connection from your mobile device to your Ember Mug. Step 1: Toggle Blu
- [My Ember is Damaged](https://support.ember.com/en-US/my-ember-is-damaged-1757527.md): We are sorry to hear the Ember is damaged. Please submit a ticket to our support team including an image of the damage as well as an image of the serial number on the bottom of the mug and our support team would be happy to look into if this is cover
- [Are the Charging Coasters Interchangeable?](https://support.ember.com/en-US/are-the-charging-coasters-interchangeable-1757529.md): Yes! All Ember charging coasters are interchangeable across our mugs. Since they use the same charging technology, any Ember Mug can be charged on any Ember Charging Coaster. For example, the Ember Mug (Gen 1 & 2) can be charged on the Travel Mug coa
- [Ember Mug: Can I put the Ember Mug in the microwave?](https://support.ember.com/en-US/ember-mug-can-i-put-the-ember-mug-in-the-microwave-1757530.md): ⚠️ Do Not Microwave Your Ember Mug ⚠️. The Ember Mug is an electronic device and should never be placed in a microwave. As with all electronics and metals, microwaving may cause fire, serious damage, or personal injury. Microwaving your Ember Mug or
- [Ember Mug: What type of battery does it use?](https://support.ember.com/en-US/ember-mug-what-type-of-battery-does-it-use-1757531.md): The Ember uses dual lithium-ion batteries. The life time of the battery will be different for each user based on how you use your mug. While unlikely you’ll run into any trouble within the warranty, please don’t hesitate to reach out with any questio
- [Ember Mug: What is the Charging Coaster Voltage?](https://support.ember.com/en-US/ember-mug-what-is-the-charging-coaster-voltage-1757533.md): The Ember charging coaster comes equipped with a plug-in compatible with the country it was purchased from. To see our shipping and delivery locations, click here. The plug in can accept anything between 100VAC and 240VAC and is safe to use with an i
- [Ember Mug: What is the temperature range?](https://support.ember.com/en-US/ember-mug-what-is-the-temperature-range-1757534.md): With the Ember App, the Ember Mug and Ember Mug² allow the precision temperature control between 120°F (50°C) and 145°F (62.5°C), covering a wide range of preferred hot beverage drinking temperatures. Please note, the Ember mug can’t be set to a temp
- [Ember Mug: How long does it take to charge my Ember?](https://support.ember.com/en-US/ember-mug-how-long-does-it-take-to-charge-my-ember-1757535.md): Once your Ember Mug has an empty battery, place the mug on the charging coaster for approximately 2-3 hours for a full charge. Your mug will begin to pulse red to indicate that it is charging. Once the LED turns green your Ember is 100% charged. If y
- [Ember Mug: How long can I expect my battery to last?](https://support.ember.com/en-US/ember-mug-how-long-can-i-expect-my-battery-to-last-1757537.md): Ember Mug² (New!). The Ember Mug² has an expected battery life of 90 min (10oz) or 80 min (14oz) without the charging coaster at a target temperature of 135°F (57°C). Ember Mug. The first generation Ember Mug has an expected battery life of little ov
- [Ember Mug: Will the battery discharge when in sleep mode?](https://support.ember.com/en-US/ember-mug-will-the-battery-discharge-when-in-sleep-mode-1757538.md): No, the battery will not rapidly discharge while in sleep mode. If your Ember Mug and Ember Mug² is charged, not in use, and is not on the charging coaster, it would take an extremely long time (a few months) to die. The mug actively uses the battery
- [Ember Mug: Can it be used to warm up drinks from room temperature?](https://support.ember.com/en-US/ember-mug-can-it-be-used-to-warm-up-drinks-from-room-temperature-1757540.md): The Ember Mug was designed to bring a hot beverage to a resting set temperature and maintain that set temperature for a period of time. This is best achieved by pouring in freshly brewed coffee or hot tea. For the best Ember experience, this is how w
- [Why is my Ember reading as empty?](https://support.ember.com/en-US/why-is-my-ember-reading-as-empty-1757542.md): The Ember can read as empty or stop heating for a few reasons:. Pouring in cooler liquids. To prevent false empty detection, we always recommend pouring in liquids that are hotter than your set temperature. The Ember is searching for a drastic temper
- [Ember Mug: Can it charge while actively heating my drink?](https://support.ember.com/en-US/ember-mug-can-it-charge-while-actively-heating-my-drink-1757543.md): If you are keeping your beverage hot while using the coaster, it can maintain your perfect temperature all day!* When the Ember is placed on the charging coaster with hot liquids inside, it will maintain your current set temperature, while maintainin
- [Ember Mug: What is the Ember Mug material made of?](https://support.ember.com/en-US/ember-mug-what-is-the-ember-mug-material-made-of-1757545.md): Ember Mug is made of durable stainless-steel with FDA food grade ceramic-reinforced coating.
- [Ember Mug: Is my Ember safe to leave on charger?](https://support.ember.com/en-US/ember-mug-is-my-ember-safe-to-leave-on-charger-1757546.md): The Ember Mug and Ember Mug² are both safe to keep on the charger when not in use. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. We also have something called maintenance charging, which m
- [Ember Mug: Is my Ember dishwasher safe?](https://support.ember.com/en-US/ember-mug-is-my-ember-dishwasher-safe-1757548.md): No. You should not clean your Ember Mug or Ember Mug² in the dishwasher as this could cause damage to the mug. Using a soft sponge or bottle brush after every use is the best tool for keeping your Ember clean. We recommend avoiding anything abrasive
- [Ember Mug: Can I use it without pairing to a phone?](https://support.ember.com/en-US/ember-mug-can-i-use-it-without-pairing-to-a-phone-1757550.md): Yes, the Ember Mug and Ember Mug² will be fully functional without a mobile device. In this case, it will maintain a default temperature of 135°F. Once hot liquids are added, the Ember will pulse white as it works to reach the set temperature. This l
- [Ember Mug: Is my Ember sensitive to electrostatic discharge (ESD)?](https://support.ember.com/en-US/ember-mug-is-my-ember-sensitive-to-electrostatic-discharge-(esd)-1757552.md): In the event of ESD interference, the operational state of the mug may be reset, requiring you to enter a target temperature through the mobile app to begin heating.
- [Ember Mug: One of the pins on my coaster is stuck in the “down” position. What should I do?](https://support.ember.com/en-US/ember-mug-one-of-the-pins-on-my-coaster-is-stuck-in-the-%E2%80%9Cdown%E2%80%9D-position-what-should-i-do-2107362.md): In the event that one or both of the small metal pins on your charging coaster become stuck in the recessed or “down” position, your Ember Mug may be unable to charge. The way our charging coaster works is power makes its way through the coaster’s tw
- [App: Where to download the Ember App](https://support.ember.com/en-US/app-where-to-download-the-ember-app-1757554.md): Here are links that you can click on while on your mobile device to direct you to the app download.
- [App: Updating your Ember](https://support.ember.com/en-US/app-updating-your-ember-1757556.md): Ember mug updates are available periodically as bugs and fixes are addressed. To update your Ember Mug, please refer to the settings section of the Ember App. From there, you can select to update the mug if an update is available.When there is an upd
- [App: System Requirements](https://support.ember.com/en-US/app-system-requirements-1757558.md): Operating System: iOS 16+. Click here while on your mobile device to direct you to the app download. Operating System: Android 10+. Click here while on your mobile device to direct you to the app download. **Newer devices not listed may still be comp
- [App: Switching between Fahrenheit and Celsius](https://support.ember.com/en-US/app-switching-between-fahrenheit-and-celsius-1757559.md): You can switch between Fahrenheit and Celsius using the settings icon on the Ember mobile app.
- [App: What mobile devices are compatible with the app?](https://support.ember.com/en-US/app-what-mobile-devices-are-compatible-with-the-app-1757560.md): Ember can be used with both iOS and Android platforms. The Ember App can be downloaded using the Apple App Store & Android Google Play Store. Operating System: iOS 16+. Click here while on your mobile device to direct you to the app download. Operati
- [The Ember App won't open on my Android device](https://support.ember.com/en-US/the-ember-app-wont-open-on-my-android-device-1757597.md): If you are having issues with your android app crashing or if the app is unable to open, we do recommend a few troubleshooting steps! First, please be sure your app is up to date with the latest version. The latest version of the Android Ember - Temp
- [My Ember will not complete a firmware update](https://support.ember.com/en-US/my-ember-will-not-complete-a-firmware-update-1757598.md): Firmware updates become available periodically when bugs and improvements are addressed. If the update does not work the first time around, we can recommend waiting about an hour before trying again. A majority of the time, the issue will resolve and
- [How do you create a preset temperature?](https://support.ember.com/en-US/how-do-you-create-a-preset-temperature-1757600.md): Do you enjoy your tea at one temperature and coffee at another? Creating a preset will allow you to save your preferred temperature for a variety of different beverages! To proceed, the Ember will need to be paired to the Ember App. Steps to pair the
- [How do you use the Ember with Health Kit?](https://support.ember.com/en-US/how-do-you-use-the-ember-with-health-kit-1757601.md): Our integration with Apple Health Kit promotes an awareness of your health and how much caffeine is consumed on a daily basis. In order for the Ember to detect the amount of caffeine consumed there are a few steps to take. Please start by opening the
- [How do you add an Ember Mug to your App?](https://support.ember.com/en-US/how-do-you-add-an-ember-mug-to-your-app-1757602.md): The Ember App can have up to 3 Embers paired to it at one time! To pair a new Ember, start at the home page of the Ember App. Here you will see the current temperature or "empty" if there are no liquids. Please swipe down in the center of the page to
- [Is the Ember App required to use the my Ember Mug?](https://support.ember.com/en-US/is-the-ember-app-required-to-use-the-my-ember-mug-2298881.md): No, the Ember App is not required. Your Ember Mug² will work right out of the box and keep your drink at the default temperature of 135°F. Ember Mug²: To change the set temperature, you’ll need to pair with the Ember App on a compatible device. Once
- [Order Status](https://support.ember.com/en-US/order-status-1757604.md): Please refer to our shipping page for additional information related to shipping. Information on order status and updates can be found below. Orders without Tracking:We greatly appreciate your patience as we work to get your orders out as quickly as
- [Shipment Tracking](https://support.ember.com/en-US/shipment-tracking-1757605.md): When a courier collects and scans your package from our facility, we are unfortunately not able to influence or ask for any further details beyond what you can see in their online tracking portal. In some instances the courier can miss a scan at a fa
- [Ember's Warranty Policy](https://support.ember.com/en-US/embers-warranty-policy-1757606.md): To request warranty service, please complete the warranty request form on our website and a team member will process your claim as soon as possible. EMBER LIMITED WARRANTY. Important: by using your Ember product, you are agreeing to be bound by the t
- [Is there an extended return window during the holidays?](https://support.ember.com/en-US/is-there-an-extended-return-window-during-the-holidays-1757608.md): Yes! There is an extended return window during the holidays for purchases from ember.com. Purchases made November 15st, 2024 through December 31, 2024, directly on ember.com, have an extended return period through January 31, 2025. To get started on
- [Ember Returns and Cancelation Policy](https://support.ember.com/en-US/ember-returns-and-cancelation-policy-1757610.md): If you're looking to initiate a return, just head over to our returns page!. Can I cancel my Ember order?. Once an online order is placed, it cannot be cancelled as we send all new orders to our warehouse to be packed for shipping as soon as possible
- [How do you start a return?](https://support.ember.com/en-US/how-do-you-start-a-return-1757614.md): For any purchase of an Ember product made directly through Ember.com (each, a “Product”), we offer a 30-day money back guarantee (“Return Policy”), as follows. If you are unsatisfied with any Product (excluding Personalized or Custom Ember Mugs and E
- [How do you start a gift return?](https://support.ember.com/en-US/how-do-you-start-a-gift-return-1757615.md): If the order was originally purchased from ember.com and is within the 30 day return window, you can certainly start a gift return by referring to ember.com/returns and click "Start a gift return". Please have the purchase order # available as well a
- [Ember Brews Return Policy](https://support.ember.com/en-US/ember-brews-return-policy-1757617.md): For Ember Brews curated coffee and tea, please refer to the vendors' sites directly for information regarding their return policies. A list of current vendors can be found here:. The Qi. Couplet Coffee. Clevr Blends. Everyday People Coffee & Tea. Art
- [Can you cancel an order after it has been placed?](https://support.ember.com/en-US/can-you-cancel-an-order-after-it-has-been-placed-1757618.md): After an order is placed, it cannot be cancelled as our fulfillment center processes orders quickly to ensure they are sent out in time.However, we have a quick returns process! Please refer to our returns page to get started!
- [Can you make changes to an order after it has been placed?](https://support.ember.com/en-US/can-you-make-changes-to-an-order-after-it-has-been-placed-1757620.md): After an order is placed, changes or cancellations cannot be made as our fulfillment center processes orders quickly to ensure they are sent out in time.However, we have a quick returns process! Please refer to our returns page to get started!
- [Do you have gift options available?](https://support.ember.com/en-US/do-you-have-gift-options-available-1757621.md): While we do not have gift wrapping available, we do have the ability to include a note with purchase! This option will be available before checking out. Please be sure to sign your name, so the recipient knows who sent it.
- [Partnerships, Media, and Sales Inquiries](https://support.ember.com/en-US/partnerships-media-and-sales-inquiries-1757623.md): Have a partnership opportunity or media inquiry?. Here are a few ways to get a hold of us: