Returns within 30 days of purchase from ember.com are easy! If you are not satisfied with the Ember within the 30 day return window, please have your order number ready and refer to ember.com/returns to get started.
The order # for the return can be found within the confirmation email, if received as a gift this can be located on the packing slip under "CustPO#" 
If purchased from an outside channel, we are unfortunately unable to proceed with a return as our sales channels are separate.