If your Ember continues to disconnect and is unable to reconnect with your mobile device, there are a few quick steps that can be taken to allow a successful re-pairing and or reconnection from your mobile device to your Ember.
Step 1: Toggle Bluetooth
Turn off the Bluetooth on your mobile device from Bluetooth Settings, allowing for at least 30 seconds before powering back on.
To ensure the connectivity is working, allowing the Bluetooth to completely power off and power back on will assure a working connected device.
Step 2: Perform a Factory Reset on your Ember:
The factory reset will remove all possible corrupt data that is preventing bluetooth connection.
To do this, hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. At this point, please let go and allow the mug to pulse back to white.
Step 3: Power Cycle On and Off
Power off your mobile device, allowing for at least 30 seconds before powering back on. In some instances, allowing the Bluetooth to completely power off and power back on will allow for secure connection.
Step 4: Remove from Bluetooth Settings
The “Ember Ceramic Mug” will still be visible in your bluetooth settings after a reset is done.
You will need to remove and forget the previous bluetooth connection for any device that may still be connected to the Ember. If any previous connection still exists in your bluetooth stack, Ember will be unable to re-connect with your mobile device.
To do this:
1. Go to settings.
2. Click on bluetooth.
3. Click on the settings gear associated to the Ember Mug.
4. Click on Un-pair.
1. Go to settings
2. Click on Bluetooth
3. Click on the Ember Mug information button
4. Forget this device
There are many times, having multiple bluetooth connections or previous connections can affect how a new device connects.
Step 5: Re-Pair your Ember
Once all of these steps are done, please proceed with re pairing your mug and the problem will be fixed!