There are a few reasons we may suggest resetting the Ember. If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. Typically, this will recalibrate any data that may be causing the issue.
To reset the Ember, press and hold the power button on the bottom of the mug for about 15 seconds. The Ember's LED will first blink blue, then yellow, then red to indicate it is being reset. Once you see these colors, let go of the power button and allow the Ember's LED to pulse back to white confirming the reset was successful.
Please note, a reset will disconnect the Ember if it was previously paired to your mobile device. After a red light reset is done, you will have to forget the "Ember Ceramic Mug" from the Bluetooth settings on your mobile device in order to re-pair it.
To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details.