If your Ember is not powering on or responding, try a reset first!
Press the touch logo while on the charging coaster to see if it powers on. If there is still no power, place your Ember Mug on the plugged in charging coaster for approximately 2 hours (if one pins on the charging coaster seems to be uneven or recessed, please proceed with contacting Ember Support).
If this does not work, please contact us.