The reset button is on the bottom of the Ember in the middle of the base. To reset your Ember, push paper clip into hole for 1 second and release. If the regular reset does not solve the issue, you can push the paper clip into the hole for 10 seconds to do a factory reset. When a factory reset is performed, all stored data and paired devices will be removed from the mugs memory.
To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details.