Ember

We do not offer gift wrapping or gift tags. You can include a note with your purchase before checkout, and we recommend signing your name so the recipient knows who sent it.Once an order has been placed, we&#x2019;re unable to mark it as a gift or add gift options.Shipping labels do not show the purchase amount.

We do not offer gift wrapping or gift tags. You can include a note with your purchase before checkout, and we recommend signing your name so the recipient knows who sent it. Once an order has been placed, we’re unable to mark it as a gift or add gift

Do you have gift options available?

General

Returns and Cancellations

Ember Mug 3: Frequently Asked Questions

Which Ember Mug Do I Have?

Getting Started

How to Use the Temperature Controls on Ember Mug 3

What the Lights on Your Ember Mug 3 Mean

Using Your Mug 3

Cleaning and Caring for Your Ember Mug 3

Your Ember Charging Coaster Is Covered for Life

Care and Warranty

Ember Mug 3

Order Status

Shipment Tracking

Shipping

Ember's Warranty Policy

Warranty

Is there an extended return window during the holidays?

Ember Returns and Cancelation Policy

How do you start a return?

How do you start a gift return?

Ember Brews Return Policy

Can you cancel an order after it has been placed?

Can you make changes to an order after it has been placed?

Partnerships, Media, and Sales Inquiries

Media and Sales

Ember Cup (6oz): What is the Expected Battery Life

Ember Mug: Color Light Index

Ember Mug: How to Pair

Ember Mug: Quick Start Guide

Ember Mug: How to power ON and OFF

Ember Cup (6oz): Tech Specs

Ember Mug²: What's New?

Ember Mug: What comes with my Ember?

Ember Mug: Care and Maintenance

Ember Mug: Not staying connected

Ember Mug: How to reset

Ember Mug: Ember will not turn on or charge

Ember Mug: How to Re-Pair my Ember?

My Ember is Damaged

Troubleshooting

Are the Charging Coasters Interchangeable?

Ember Mug: Can I put the Ember Mug in the microwave?

Ember Mug: What type of battery does it use?

Ember Mug: What is the Charging Coaster Voltage?

Ember Mug: What is the temperature range?

Ember Mug: How long does it take to charge my Ember?

Ember Mug: How long can I expect my battery to last?

Ember Mug: Will the battery discharge when in sleep mode?

Ember Mug: Can it be used to warm up drinks from room temperature?

Why is my Ember reading as empty?

Ember Mug: Can it charge while actively heating my drink?

Ember Mug: What is the Ember Mug material made of?

Ember Mug: Is my Ember safe to leave on charger?

Ember Mug: Is my Ember dishwasher safe?

Ember Mug: Can I use it without pairing to a phone?

Ember Mug: Is my Ember sensitive to electrostatic discharge (ESD)?

Ember Mug: One of the pins on my coaster is stuck in the “down” position. What should I do?

Ember Mug, Tumbler, & Cup

How do I pair my Travel Mug 2+ with Apple Find My?

Travel Mug²: How to Pair

Travel Mug²: What's New?

Travel Mug² : What comes with my Travel Mug² ?

Travel Mug²: How to Power ON and OFF

Travel Mug²: Tech Specs

Travel Mug²: Display Index

Travel Mug²: How to Reset

Travel Mug²: Can I put my Travel Mug² in the Microwave?

Travel Mug²: Can I use it without pairing to a phone?

Travel Mug²: Is My Ember Safe to Leave on the Charger?

Travel Mug²: How long can I expect the battery will last?

Travel Mug²: What is the temperature range?

Travel Mug²: How to Adjust the Set Temperature

Travel Mug²: Is my Ember Dishwasher Safe?

Does the car charger work with both generations of the Travel Mug?

What do the lights mean on the car charger?

How long does it take to charge the Ember fully in the car charger?

Can you keep the Ember on the car charger with hot liquids inside?

Car Charger

Travel Mug²

Ember Cold Tumbler: Frequently Asked Questions

Your Cold Tumbler Lid, Straw, and Seal

Changing Colors with the Cold Tumbler Accessory Kit

Cleaning and Caring for Your Ember Cold Tumbler

Cold Tumbler Warranty and Replacement Parts

Cold Tumbler

App: Where to download the Ember App

App: Updating your Ember

App: System Requirements

App: Switching between Fahrenheit and Celsius

App: What mobile devices are compatible with the app?

The Ember App won't open on my Android device

My Ember will not complete a firmware update

How do you create a preset temperature?

How do you use the Ember with Health Kit?

How do you add an Ember Mug to your App?

Is the Ember App required to use the my Ember Mug?

Ember App

What is the Ember Baby Bottle System?

What is included in the Ember Baby Bottle System?

What does each LED mean on the Smart Warming Puck?

Cleaning Best Practices for Ember Baby Bottle

How long does the Ember Baby Bottle take to heat?

Get to Know the Ember Baby Bottle

How do I pair my Ember Baby Bottle?

How do I add events (such as feeding/weight)?

Do I have to pair the Ember Baby Bottle in order to use it?

Can multiple people be paired to the same puck?

What are the features of the Ember Baby Bottle App?

How can I review past feeding and weight events?

How do I add a new weight for the Baby in the App?

How do I enter a Breast Feeding Event in the App?

How do I enter a Bottle Feeding Event in the App?

Why does my App show 'No Liquid Detected'?

Why does my App show 'No Bottle Detected'?

Troubleshooting Connectivity Issues with the Baby Bottle App

Ember Baby Bottle App

Is there bluetooth in the bottle?

How long does the bottle stay warm while on the puck?

My puck is flashing 5 red lights, what does this mean?

My puck is flashing 3 purple lights, what does this mean?

Can the Ember Baby Bottle go in the freezer?

Is the Ember Baby Bottle Dishwasher Safe?

Do I need to power off the Smart Warming Puck between uses?

How long does the Insulating Thermal Dome keep milk cool?

Is the Ember Baby Bottle BPA Free?

Can I change the set temperature of the Baby Bottle?

Can I heat the Ember baby bottle from anywhere?

How long does the puck's battery last on the go?

How long does it take to charge the smart warming puck?

What is the source of growth charts and percentiles in the App?

Baby Bottle System FAQs

Baby Bottle

Do you have gift options available?Updated a month ago